Refund policy

Since each piece is handmade, the item may vary slightly from the one pictured. Colors pictured may vary due to different computer settings. Don't hesitate to ask any color questions. Larger quantities may be available upon request. Please ask.

Please be aware that our products are not toys, and many items may contain small parts that can pose a choking hazard. Do not leave small children unattended or sleeping while wearing any of our products. ALL items should be worn with adult supervision

Returns/Exchanges:

If you choose to return/exchange an item, you must contact the seller within 48 hours of receiving the item. We understand if a hat is too slouchy or if you are unhappy with a material. Items can only be exchanged or returned if there are no stains, rips, snags, or tears on the item, and it comes from a smoke-free home. 

The buyer is responsible for sending the seller photos of the item for proof of condition. Only then will the seller consider agreeing to an exchange or refund. It is completely within the seller's rights to decline exchanges/returns of items if the buyer has handled the item poorly. [Examples but not limited to: makeup stains, stretched out, or snags/rips/tears, pet hair, etc.] Buyer is responsible for any shipping and additional fees. 



Cancellations:
We only accept cancellations if notified within the first 24 hours of receiving payment. The buyer is responsible for fees.

Care:
Due to the delicate nature of yarn, PLEASE be kind to your handmade item! Be mindful of zippers and velcro. If a pet or child gets a hold of your item and damages or ruins it, the seller is not responsible for fixing or exchanging it for free. 


If you notice any ends “popping out,” do not fret! This is 100% normal - your item isn’t unraveling. Simply tuck the end back inside of the item.