Shipping policy

Order Processing:

Please allow 3 days to process your order. Expect an email within 5 days to let you know your order is on the way! 

Local Pickup:  If you are interested in a public meetup location, please send a message before you complete your checkout. Availability is determined by location and date.

Color Variations:

Due to the nature of lighting, dye lots, and availability of supplies (such as buttons or clips), some variations may occur in individual products. We will always do our best to provide accurate product photos. If you have specific requests, please email before you complete your checkout. 

Shipping:


Please be mindful of listing description: is it ready to ship, or preorder/made to order? Ready to ship items will mail within 48 business hours, and made to order/preorder items will have the turn around time listed. (Usually between 1 and 3 weeks depending on the time of year.)

Once seller ships any package, they do not have control over what happens to it in the hands of USPS, be it any damage or loss. In our years of experience, once USPS submits confirmation of delivery, it is accurate within feet to the location.

Insurance only covers items that have been delivered and found to be damaged, or opened with part of the item missing. It does not cover items that go missing. 


If you order an item, and the tracking clearly states delivery to the address you specified, and there is no way to prove otherwise, it is completely within the sellers rights to decline a refund, as the seller will not be receiving any item back. If this unfortunately happens, please contact your USPS store. We have been on the receiving end, and every time, it was the carriers fault; they had simply delivered it to the wrong location.

Customs/Import Taxes:

Buyers are responsible for any customs and import taxes that may apply. Seller is not responsible for delays due to customs.

Care:
-Due to the delicate nature of yarn, PLEASE be kind to your handmade item! Be mindful of zippers and velcro. If a pet or child gets ahold of your item and damages or ruins it, the seller is not responsible for fixing or exchanging it for free. 
We are happy to fix your item for a one-time fee.
-If you notice any ends “popping out,” do not fret! This is 100% normal - your item isn’t unraveling. Simply tuck the end back inside of item!